Night Auditor
Benchmark's company culture is central to our management philosophy.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Interested in a stunning property with growth potential? A NEW place to expand your knowledge and utilize your abilities? Join us at the Roanoke Valley's premier, four diamond, Hotel Roanoke & Conference Center! Discover our beautiful, historic hotel at http:
//www.
hotelroanoke.
com.
Inspiring ways to Be the Difference with every guest and employee interaction.
We've created a place where YOU feel at home with an excellent working environment that encourages our Be the Difference Culture.
We provide benefits for all Full-time employees such as; Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability, Critical Illness and Accidental Insurance.
Generous PTO plans and Holiday Pay.
Company 401k and Employee Assistance Program is available to ALL employees as well as discounted hotel rates under two different hotel travel plans.
Think this sounds like a fit for you? Apply nowwe would love to have you on our team! Job Description
Summary:
You have a passion for serving people and creating extraordinary experiences through genuine hospitality and superior service to our guests!
Job Description:
NOTE - This position is an overnight from 11pm - 7am.
Must be able to work weekends and holidays.
As aNight Auditor, you will use your strong technical skills, excellent communication skills, persuasive sales ability and world class customer service to greet and register guests checking in/out of the hotel.
Position is Full Time.
Shift is 11pm - 7am.
Must be able to work weekends and holidays.
Pay range is $12.
25 - 13.
25 per hour with an increase at 90 days.
WHAT YOU NEED TO SUCCEED:
Core competencies needed to be successful in this position are communication, phone etiquette, teamwork, decision making and customer service skills.
Two years experience in a service industry, preferably in the hospitality industry.
Professional appearance and demeanor at all times.
Strong demonstrated ability to handle cash and financial transactions.
Maintain a house bank.
Ability to communicate effectively with guests & co-workers.
Bilingual a plus.
Ability to accomplish necessary tasks on a computer.
Strong desire to provide excellent guest service.
The ability to work well in a team environment.
Able to stand for extended periods of time.
High school graduate or equivalent.
Hilton OnQ PMS experience preferred.
WHAT THE JOB DOES:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/herAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cardsDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiriesUse up-selling techniques to promote hotel services and facilities and to maximize room occupancyRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerField guest complaints, conduct research and resolve and negotiate solutions for guest satisfactionReceive, input, retrieve and relay messages to guestsCross train in other areas of the Front Office to include PBX, Executive Lounge and Reservations.
Perform other related duties as requested by Manager.
WHAT WE ARE:
330 Room Hotel and Conference Center with over 60, 000 sq.
feet of meeting space.
Located in Roanoke, VA.
WHY WORK FOR US:
Awesome Employee Events & RecognitionPaid Time Off & Holiday PayMedical BenefitsEmployee Travel Program (discounted hotel rates)401KEmployee purchase plans and many other Great Perks!EOE/AA/Disabled/VeteransSalary:
$7.
96 - $10.
23.
Estimated Salary: $20 to $28 per hour based on qualifications.
The company's stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the benchmark by which all others are judged takes passion, courage, and dedication.
We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description
Summary:
Interested in a stunning property with growth potential? A NEW place to expand your knowledge and utilize your abilities? Join us at the Roanoke Valley's premier, four diamond, Hotel Roanoke & Conference Center! Discover our beautiful, historic hotel at http:
//www.
hotelroanoke.
com.
Inspiring ways to Be the Difference with every guest and employee interaction.
We've created a place where YOU feel at home with an excellent working environment that encourages our Be the Difference Culture.
We provide benefits for all Full-time employees such as; Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability, Critical Illness and Accidental Insurance.
Generous PTO plans and Holiday Pay.
Company 401k and Employee Assistance Program is available to ALL employees as well as discounted hotel rates under two different hotel travel plans.
Think this sounds like a fit for you? Apply nowwe would love to have you on our team! Job Description
Summary:
You have a passion for serving people and creating extraordinary experiences through genuine hospitality and superior service to our guests!
Job Description:
NOTE - This position is an overnight from 11pm - 7am.
Must be able to work weekends and holidays.
As aNight Auditor, you will use your strong technical skills, excellent communication skills, persuasive sales ability and world class customer service to greet and register guests checking in/out of the hotel.
Position is Full Time.
Shift is 11pm - 7am.
Must be able to work weekends and holidays.
Pay range is $12.
25 - 13.
25 per hour with an increase at 90 days.
WHAT YOU NEED TO SUCCEED:
Core competencies needed to be successful in this position are communication, phone etiquette, teamwork, decision making and customer service skills.
Two years experience in a service industry, preferably in the hospitality industry.
Professional appearance and demeanor at all times.
Strong demonstrated ability to handle cash and financial transactions.
Maintain a house bank.
Ability to communicate effectively with guests & co-workers.
Bilingual a plus.
Ability to accomplish necessary tasks on a computer.
Strong desire to provide excellent guest service.
The ability to work well in a team environment.
Able to stand for extended periods of time.
High school graduate or equivalent.
Hilton OnQ PMS experience preferred.
WHAT THE JOB DOES:
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/herAssist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cardsDemonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiriesUse up-selling techniques to promote hotel services and facilities and to maximize room occupancyRespond to guest inquiries and requests and resolve issues in a timely, friendly and efficient mannerField guest complaints, conduct research and resolve and negotiate solutions for guest satisfactionReceive, input, retrieve and relay messages to guestsCross train in other areas of the Front Office to include PBX, Executive Lounge and Reservations.
Perform other related duties as requested by Manager.
WHAT WE ARE:
330 Room Hotel and Conference Center with over 60, 000 sq.
feet of meeting space.
Located in Roanoke, VA.
WHY WORK FOR US:
Awesome Employee Events & RecognitionPaid Time Off & Holiday PayMedical BenefitsEmployee Travel Program (discounted hotel rates)401KEmployee purchase plans and many other Great Perks!EOE/AA/Disabled/VeteransSalary:
$7.
96 - $10.
23.
Estimated Salary: $20 to $28 per hour based on qualifications.
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