Information Technology Specialist
This position serves as an information technology (IT) specialist providing technical and advisory assistance to support the information management needs of the United States Attorney's Office (USAO). The position performs a variety of tasks associated with the day-to-day operations and administration of IT systems within the Office of the United States Attorney. These duties include a wide range of information technology support to meet the USAO information needs using network hardware and software capabilities. Specifically, assignments encompass the following:
Maintains network architecture and infrastructure. Configures and maintains servers, hubs, routers and switches. Monitors network capacity and performance. Performs network diagnostics and resolves network problems. Analyzes network traffic patterns and installs network software fixes, upgrades, and enhancements. Plans and schedules the installation of new or modified hardware, operating systems and applications software, working closely with customers to insure seamless installation and minimize installation problems. Resolves hardware/software interface and interoperability problems. Optimizes systems performance and identifies components to improve overall systems performance. Manages accounts, network rights and access to systems and equipment. Maintains and controls district's computer equipment inventory. GS-12:
Applicants must have at least one full year of specialized experience equivalent to the GS-11 level in federal service providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; installing, configuring, upgrading, and troubleshooting commonly used hardware and software systems; maintaining network architecture and infrastructure; implementing policies and procedures to prevent and defend against unauthorized access to systems, networks and data; and monitoring functionality, security and integrity of internet services. Basic Requirement for All Applicants:
Information Technology (IT)-related experience, obtained through paid or unpaid experience and/or completion of specific, intensive training, demonstrating each of the following competences:
-Attention to Detail:
Is thorough when performing work and conscientious about attending to detail. -Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work until provides, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. -Oral Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately. -Problem Solving:
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if:
1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at:
http:
//www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Maintains network architecture and infrastructure. Configures and maintains servers, hubs, routers and switches. Monitors network capacity and performance. Performs network diagnostics and resolves network problems. Analyzes network traffic patterns and installs network software fixes, upgrades, and enhancements. Plans and schedules the installation of new or modified hardware, operating systems and applications software, working closely with customers to insure seamless installation and minimize installation problems. Resolves hardware/software interface and interoperability problems. Optimizes systems performance and identifies components to improve overall systems performance. Manages accounts, network rights and access to systems and equipment. Maintains and controls district's computer equipment inventory. GS-12:
Applicants must have at least one full year of specialized experience equivalent to the GS-11 level in federal service providing IT customer service and support in troubleshooting, recovering, and resolving recurring software/hardware problems; installing, configuring, upgrading, and troubleshooting commonly used hardware and software systems; maintaining network architecture and infrastructure; implementing policies and procedures to prevent and defend against unauthorized access to systems, networks and data; and monitoring functionality, security and integrity of internet services. Basic Requirement for All Applicants:
Information Technology (IT)-related experience, obtained through paid or unpaid experience and/or completion of specific, intensive training, demonstrating each of the following competences:
-Attention to Detail:
Is thorough when performing work and conscientious about attending to detail. -Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work until provides, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. -Oral Communication:
Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and respond appropriately. -Problem Solving:
Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies. If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if:
1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy. To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria. You must provide a copy of your written notification of CTAP eligibility with your application. Additional information about CTAP eligibility is at:
http:
//www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
- Department:
2210 Information Technology Management - Salary Range:
$74,596 to $96,978 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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