Remote Senior-Level Customer Service Representative - CSR
Are you ready to embark on the remote adventure of a lifetime? Look no further! Join Contractor In Charge as our full-time Remote Senior-Level Customer Service Representative - CSR and discover a career that's as rewarding as it is fun! We offer remote opportunities in Alabama, Florida, Georgia, Michigan, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, and Virginia.
PAY & BENEFITSAs a Remote Senior-Level Customer Service Representative - CSR, you'll enjoy excellent benefits & perks such as affordable health benefits, an IRA retirement plan, PTO, paid holidays, and flexible work hours.
Additionally, we invest in both formal and informal learning development opportunities.
Plus, you'll be rewarded with a competitive wage of $22 - $25 per hour and the chance to be part of a team that's dedicated to delivering top-notch support to small business owners!ABOUT USOur mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards.
Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance.
In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations.
Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own.
In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.
EMBRACE THE REMOTE LIFE:
As a seasoned Senior-Level Customer Service Representative, your wealth of experience in call center operations, customer service, CRM utilization, scheduling software management, and inside sales further enriches your role.
You effortlessly embody the qualities of a dynamic learner, demonstrating a keen willingness to adapt and embrace change.
Your meticulous attention to detail and impeccable attendance record form the bedrock of your dependability, instilling confidence in our team's reliance on your support.
Your commitment to honing your skills and expertise is evident, driven by a resolute focus on building a long-term and thriving career.
Rooted in empathy, your interactions consistently provide our clients with unparalleled care.
Your adept communication skills foster a collaborative environment, reaching across colleagues, management, and customers.
Exceptional listening skills, coupled with mastery of call control and de-escalation techniques, mark your proficiency in handling customer interactions.
Your decision-making prowess, aimed at both client satisfaction and company objectives, is further complemented by your knack for efficient task handling.
Even in your commitment to maintaining a reliable private internet connection, your dedication to seamless and uninterrupted service shines through.
Your multifaceted abilities seamlessly intertwine, bolstering both individual and collective success within the team.
REQUIREMENTS High school diploma or equivalent Typing speed of 50
WPM along with high-level computer skills 3
years of call center experience with high call volume 3
years of customer service experience in the home service industry (HVAC, plumbing, or electrical) 1
year of inside sales experience QA/KPI scores of 90% or higher Experience with CRM and scheduling software Preferred
Qualifications:
Experience in complex work environments Managerial experience Ready to apply? Our 3-minute, mobile-friendly initial application is a breeze to complete! Join us in delivering top-tier support to small business owners and be part of a team that's all about winning with a smile.
Apply now! Recommended Skills Active Listening Attention To Detail Call Centers Communication Decision Making Hvac Estimated Salary: $20 to $28 per hour based on qualifications.
PAY & BENEFITSAs a Remote Senior-Level Customer Service Representative - CSR, you'll enjoy excellent benefits & perks such as affordable health benefits, an IRA retirement plan, PTO, paid holidays, and flexible work hours.
Additionally, we invest in both formal and informal learning development opportunities.
Plus, you'll be rewarded with a competitive wage of $22 - $25 per hour and the chance to be part of a team that's dedicated to delivering top-notch support to small business owners!ABOUT USOur mission is to help small business owners in the home service trades to understand and know their financials and bookkeeping is being managed and maintained with the highest standards.
Our staff has a high degree of experience in the electrical, plumbing, HVAC, and other home service industries--and offers their knowledge to help increase our client's understanding of their business performance.
In the industry, we are known for our professionalism and knowledge of the scheduling software and accounting integrations.
Our clients are good at what they do, knowing their trades inside and out--and, we let them focus on that by doing the rest for them!Giving our clients this peace-of-mind requires that we have a skilled and reliable team of our own.
In order to attract and retain the best, we offer competitive pay, flexible schedules, and remote work-from-home opportunities.
EMBRACE THE REMOTE LIFE:
As a seasoned Senior-Level Customer Service Representative, your wealth of experience in call center operations, customer service, CRM utilization, scheduling software management, and inside sales further enriches your role.
You effortlessly embody the qualities of a dynamic learner, demonstrating a keen willingness to adapt and embrace change.
Your meticulous attention to detail and impeccable attendance record form the bedrock of your dependability, instilling confidence in our team's reliance on your support.
Your commitment to honing your skills and expertise is evident, driven by a resolute focus on building a long-term and thriving career.
Rooted in empathy, your interactions consistently provide our clients with unparalleled care.
Your adept communication skills foster a collaborative environment, reaching across colleagues, management, and customers.
Exceptional listening skills, coupled with mastery of call control and de-escalation techniques, mark your proficiency in handling customer interactions.
Your decision-making prowess, aimed at both client satisfaction and company objectives, is further complemented by your knack for efficient task handling.
Even in your commitment to maintaining a reliable private internet connection, your dedication to seamless and uninterrupted service shines through.
Your multifaceted abilities seamlessly intertwine, bolstering both individual and collective success within the team.
REQUIREMENTS High school diploma or equivalent Typing speed of 50
WPM along with high-level computer skills 3
years of call center experience with high call volume 3
years of customer service experience in the home service industry (HVAC, plumbing, or electrical) 1
year of inside sales experience QA/KPI scores of 90% or higher Experience with CRM and scheduling software Preferred
Qualifications:
Experience in complex work environments Managerial experience Ready to apply? Our 3-minute, mobile-friendly initial application is a breeze to complete! Join us in delivering top-tier support to small business owners and be part of a team that's all about winning with a smile.
Apply now! Recommended Skills Active Listening Attention To Detail Call Centers Communication Decision Making Hvac Estimated Salary: $20 to $28 per hour based on qualifications.
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