Fraud & Claims Operations Representative
Job Title:
Fraud & Claims Operations Representative Duration:
1 year contract with chance to extend/convert to full time.
Location:
Roanoke, VA - Hybrid (2-3 days onsite) 90 days onsite training mandatory Pay Rate:
$18-$19/ HR (Weekly Pay) Start Date:
11/13/23 Industry:
Financial Industry Required
Qualifications:
2
years of Customer Service experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, or education.
1
year of customer service in a call center environment
Job Description:
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
Receive direction from managers and escalate non-routine questions.
Oversee multiple claim types and take appropriate action to decision the case using multiple systems and applications.
Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
Contact third parties for research.
Job ID:
JOB-231854 Publish Date:
12 Oct 2023 Recommended Skills Call Centers Claim Processing Communication Customer Experience Customer Service Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
Fraud & Claims Operations Representative Duration:
1 year contract with chance to extend/convert to full time.
Location:
Roanoke, VA - Hybrid (2-3 days onsite) 90 days onsite training mandatory Pay Rate:
$18-$19/ HR (Weekly Pay) Start Date:
11/13/23 Industry:
Financial Industry Required
Qualifications:
2
years of Customer Service experience, or equivalent demonstrated through one or a combination of the following:
work experience, training, military experience, or education.
1
year of customer service in a call center environment
Job Description:
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
Receive direction from managers and escalate non-routine questions.
Oversee multiple claim types and take appropriate action to decision the case using multiple systems and applications.
Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
Contact third parties for research.
Job ID:
JOB-231854 Publish Date:
12 Oct 2023 Recommended Skills Call Centers Claim Processing Communication Customer Experience Customer Service Self Motivation Estimated Salary: $20 to $28 per hour based on qualifications.
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